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Karnataka to launch citizen call centres for RTI applications
RTI applications can now be filed in three different ways in Karnataka- through a phone call, the RTI portal and through the common service centres in the state.

After Bihar got a big applaud for enabling citizens in filing RTI applications through a phone call, it is the state of Karnataka which is following the suit. The government of Karnataka will be offering another channel to the citizens, to file RTI applications, through integrating the existing system with telephony, with the setting up of citizen call centres.

This move would ensure  that even the section of society which is illiterate can easily request for information from the government departments.  The call centres would also register complaints to be dealt with by the public grievance management system.  D S Ravindran, Chief Executive Officer, Centre for e-Governance, Government of Karnataka said that the RTI applications could be filed in three different ways now—through the RTI call centre, RTI  portal and the mediated common service centres across the state.

The state government has invited bids by 10 October to set up call centres to operate the service.  Post setting up of call centres, RTI users can appeal to the next senior officer and the information officer through the same available channels.

Source: e-gov Magazine