Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Developmental activities in transport, energy and infrastructure sectors will now be tracked on a quarterly basis against fixed targets. This monitoring will work at three levels -the Planning Commission, the Ministry and the Prime Minister's Of
Off-Site Real-Time Monitoring system, implemented by Greater Hyderabad Municipal Corporation, leverages ICT to streamline waste collection, monitor on a regular basis and update data online.
The Government of Maharashtra is the first state to set up its own Delivery Monitoring Unit. The unit sits under the chief minister's secretariat and is designed to monitor and evaluate the functioning of its departments.
eSLA Monitoring System [Best Practice]
The Electronic Service Level Agreement (e-SLA) monitoring system successfully leverages ICT tools to facilitate the efficient implementation of the Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011.
This report outlines the central government’s emphasis on impact and outcome assessment, monitoring and evaluation systems; and performance appraisal as key tools to improve governance and promote public service delivery.
It discusses World Bank’s Global Scaling Up Rural Sanitation project’s efforts to strengthen monitoring of sanitation, ways to bring in behavioural change and generate demand for toilet construction amongst rural poor for better health and hygien
The Telecom Regulatory Authority of India has launched the Telecom Consumer Complaint Monitoring System that aims at improving and facilitating effective grievance redressal
The Bihar State Road Corporation will deploy GPS enabled android phones to enable centralized monitoring of road construction from January 2011.
A SMS based monitoring system was introduced in 2009 by the Government of Bihar to track the status of 10 development schemes. The system has helped in promoting accountability and checking official laxity.
The Ministry of Environment and Forest proposes to create a National Environment Assessment and Monitoring Authority in order to strengthen the process of environment impact assessment and coastal zone management.

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