Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
Search
signup
You are searching for : Grievance Redressal

HRD Ministry is planning to direct higher educational institutions to appoint an ombudsman to strengthen grievance redressal mechanisms for students and teachers.
Sanjog helpline facilitates access to public information and acts as a central grievance redressal system for all citizens in Odisha through a call centre.
The Government today introduced this Bill in the Lok Sabha that seeks to introduce a comprehensive citizen grievance redressal mechanism enabling time-bound redressal of citizen's complaints.
The presentation describes the comprehensive and assessable public grievance redressal mechanism, problmes, institutional setups, computerization of grievances.
The DARPG is holding three workshops on designing and implementing citizen's charters and grievance redressal mechanisms on 14th-15th, 16th-17th and 21st-22nd September 2010.(Source: The Hindu)
The presentation describes the comprehensive and assessable public grievance redressal mechanism, problmes, institutional setups, computerization of grievances
The government has crafted a time-bound grievance redressal mechanism for effective implementation of the Right to Education Act. The move is expected to tackle increasing cases of violations.
Under the national e-governance project on pension, grievance redressal mechanism has been centralised to facilitate redressal of retirement related issues. An awareness drive is being organised in and around Jammu today to mobilise pensioners.
This report aims to guide Ministries and Departments in designing and implementing Citizen's Charter and Grievance Redressal Mechanisms for excellence in public service delivery.
This report suggests reforms for increased devolution of functions, effective grievance handling system, people’s participation, enhancing responsiveness, process simplification and delegation of power at state and district administration level.

  1    2    3   || Next »
 
Panel of Experts
The GKC works in collaboration with a panel of governance experts who reign from a range of the foremost government bodies, research institutions and civil society organizations.

List of experts