Effective public service delivery through innovative governance knowledge exchange
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Mobile-Based Management Information System for SHGs
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Source: National Institute for Smart Governance, Knowledge Centre
Source: National Institute for Smart Governance, Knowledge Centre
MITRA is a MIS system that utilises SMS based technology and web-based software to facilitate financial management of Self-Help Group (SHG) micro-finance activities in Dungarpur district, Rajasthan.

To improve the lives of the local community in Dungarpur, Rajasthan, a voluntary group called People’s Education and Development Organisation (PEDO) encourages local women to form SHGs and to take responsibility of their own savings and credit. PEDO’s key role in the district is to offer capacity building training and enable steering of these SHGs, including financial monitoring. Considering PEDO works with more than 2,000 tribal SHGs, consisting of 40,000 members in the district, the task of manually maintaining records and processing information became complicated over time.

To overcome this challenge, in December 2008, PEDO introduced a mobile based management information system known as Mobile Information Technology for Rural Advancement (MITRA) – a technology-ledl intervention to assist with recording of financial data at the grassroots level. The application uses SMS technology to transfer transactional information to a central server that can be accessed with the help of web-based software to generate financial and accounting statements at either the federation office or PEDO headquarters.

The introduction of MITRA has reduced the amount of time spent on processing financial data for bookkeeping. Now, there is no need to write account statements. This has not only saved time but has also facilitated transparency at the grassroots level as information from SHGs is now sent in the presence of the account holder and a receipt is provided immediately.

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