Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Computerisation of Paddy Procurement under PDS in Chhattisgarh
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Farmers with digitally produced cheques
Farmers with digitally produced cheques
The Government of Chhattisgarh has initiated a set of reforms to improve its Public Distribution System (PDS) by adopting a unique ICT based module to create a transparent and accountable delivery mechanism.

To address the leakages in PDS, the State of Chattisgarh implemented an end-to-end information technology solution in 2007. Operations at every level of the scheme - from procurement of produce, to storage and transportation to state warehouses and Fair Priced Shops- have been computerised.

There is continuous monitoring of operations at all levels via reports uploaded onto the web in real time. Web management has led to enhanced accountability of operations. The online platform provides an account of commodity stocks which helps decision makers in utilising the inventory of commodities with greater efficiency.

A unique feature of PDS in Chattisgarh is the innovative citizen interface portal through which citizens can track the movement of PDS commodities and also register their grievances. The ICT solution being used in Chattisgarh is showing very encouraging results and states like Orissa, Uttar Pradesh and Madhya Pradesh have showed interest in rolling out a similar procedure.

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