Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Computerised Electricity Bill Collection and Online Remittance System
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Under the Common Service Centre (CSC) model, the Government of Madhya Pradesh has come up with an electronic payment system for electricity bills. The well-designed platform has helped to increase the usage of CSCs a great deal.

To date, NICT has set up around 1800 CSCs across Madhya Pradesh. Each centre provides a gamut of services. The complete roll out of government to citizen (G2C) services, for example, provision of birth/death certificates, is still underway. Meanwhile however, to ensure the sustainability and viability of CSCs, NICT has developed the innovative idea of electricity bill payment to the Madhya Pradesh State Electricity Board (MPSEB) from the CSCs in Indore and Ujjain districts.

Before the digital process, electricity bill collection and payment was unreliable. Now, approximately 55 lakh rupees are transacted daily and in a timely manner. Additionally, village level entrepreneurs (VLEs) feel empowered through their extensive responsibilities. They are also motivated through their increase in economic status. The bill collection system has helped to bring their average earnings per month up to 15000 to 17000 rupees. Finally, the outcome of such reliable and convenient services is the widespread reach of over 4 crore users, particularly in rural areas.

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