Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Samajik Suvidha Sangam - Mission Convergence
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Source: http://sss.delhigovt.nic.in/
Source: http://sss.delhigovt.nic.in/
Recognising the need to effectively service the urban poor in Delhi, the Government of the National Capital Territory of Delhi (GNCTD) implemented a digital framework to integrate all welfare schemes.

As is characteristic of the urban poor across the globe, this sector of New Delhi is deprived of basic welfare services. Much of the poor in the nation’s capital are migrants who work in the unorganized sector. As such, they find themselves consumed in simply adjusting to a new lifestyle and battling with unstable livelihoods. The poor in Delhi lack a ‘voice’ – a channel through which they can make their problems heard - and when they attempt to find one, they confront the problem of proving their identity. In a country with such a large population, identity is a barrier to obtaining the most necessary of benefits.

The GNCTD created the Samajik Suvidha Sangam, a registered society, to implement the Mission Convergence programme with a twofold objective: one, to maximize impact of welfare entitlement schemes and two, to optimize the efficient use of government resources. These goals were achieved in a step-by-step manner; outcomes were guided by aims of furthering awareness of welfare schemes, empowering citizens to act on their entitlements, strengthening operations of implementing agencies – District Resource Centres, Gender Resource Centres, and NGOs - and incentivising the building of mechanisms for improved service delivery.

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