Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Information Consolidation for Efficiency (ICE): Resource Planning in ONGC
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The objective of the ICE project is to optimize and standard the business processes to enable availability of information on real time basis; and eliminate duplication of activities to increase efficiency and transparency.

The Oil and Natural Gas Corporation (ONGC) realigned its business processes to bring all the legacy systems under a common Enterprise Resource Planning (ERP) also known as Information Consolidation for Efficiency (ICE).

Earlier, the ONGC monitored its activities on a daily, monthly, quarterly and annual basis at both work center and corporate levels. This involved a comprehensive and an exhaustive process exercised in a manual manner. In absence of any integrated online data system, there was lack of co-ordination and no time management between the activity period and data availability. This resulted constraints in logical decision making as well.

Post implementation of ICE yielded better results including optimization and standardization of business process, higher productivity, reduction of cost, strengthening efficiency thereby increasing customer service and satisfaction.

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