Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Ashwini - Urban services in rural areas
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In 2004, Byrraju Foundation piloted a virtual platform for provision of urban services in rural areas which became known as Ashwini. Today, there are 32 centres covering 116 villages in the East Godavari and West Godavari districts.

Ashwini was designed according to a ‘hub and spoke’ model, where a trainer conducts its lessons from one studio and communicates with two to three surrounding villages through a two-way video conference. Prior to Ashwini, service provision required trainers located in cities to physically visit those in remote localities, a costly method in terms of both time and money.

Ashwini provides four types of virtual services: telemedicine, education, livelihoods training, and agricultural expert advice. According to Byrraju Foundation, the most successful initiative to date, based on number of people availing the service, is education. Users are willing to pay for this service and the foundation has also adequately spread awareness about its existence. Telemedicine is the most successful in terms of real impact value.

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