Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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PROOF: Public Records of Operations and Finance
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PROOF (Public Records of Operations and Finance) began as a campaign for public financial disclosure. Since its launch, it has informed a nationwide disclosure policy and has helped to institutionalise service benchmarking at the local level.

In 2002, a coalition of community service organisations, led by Janaagraha, campaigned for the quarterly public disclosure of Bangalore city corporation’s financial records. This campaign, otherwise known as PROOF (Public Records of Operations and Finance), aimed to enhance accountability to the citizens through transparency. Within six months of its launch, PROOF succeeded in convincing the Bangalore Mahanagara Palike (BMP) to adhere to the demands of public disclosure.

Today, PROOF is encompassed at the policy level in the disclosure law of the Jawaharlal Nehru National Urban Renewal Mission (JNNURM). Its second major accomplishment has been the generation of standarised service level benchmarks. This benchmarking framework has been recommended by the Thirteenth Finance Commission to municipal corporations across the country.

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