Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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e-Setu
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e-setu
e-setu
E-Setu has become the electronic bridge between the people and the government especially for people in distant places. 'Setu' in the local language means bridge. E-Setu has been considered as a unique example of Government-to-Citizen (G2C)

The e-Setu practice is a sincere attempt to bridge the citizen's access to Information and government services. It attempts to provide public services delivery at the doorsteps of common man with mixed success. Instead of the citizens had to travel to offices at the district headquarters from remote far away villages everyday to receive various services like receiving certificates /copies of public records, etc , the practice has helped to avail these in the vicinity of their villages through the e-Setu platforms. With this the loss for the citizens in the form of loss of day's income, cost of transportation, uncertainty regarding availability of the relevant official / information is drastically reduced. Citizen services and grievances or requirements are fulfilled within a maximum period of 10 days and at minimal user charges. E-Setu is thus a bridge to address delay, time consuming and costly public service delivery using technology or online platform.

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