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AIIMS Pre Paid Cash Card Seva: Enhancing access to healthcare services
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The AIIMS prepaid cash card uses simple technology to make patients' access to healthcare services more efficient. Source: AIIMS 2012
The AIIMS prepaid cash card uses simple technology to make patients' access to healthcare services more efficient. Source: AIIMS 2012
The Pre Paid Cash Card Seva in Cardiothoracic and Neurosciences Centre, AIIMS is a unique innovation which integrates technology with social welfare.It provides the patients with a one stop window for paying fee charges to all services.

The Pre-Paid Cash Card Seva was launched as a pilot in the Cardiothoracic and Neurosciences Centre (CNC) of AIIMS by Financial Software & Systems Pvt. Ltd. in June 2012, to provide an institutionalised service delivery window to the patients, thereby relieving them from standing in long queues for accessing basic medical services separately.

Any registered patient of CNC can obtain a Pre Paid Cash Card from the specified counters and pay for all the services availed during his/her treatment at one place, at no additional costs. A simple application form needs to be filled to avail this service. It is either done by the patient himself/herself or can be done by the FSS Representative, in case of illiterate/ linguistically challenged patients. Within minutes an account number is generated which have the patients registered identification number, which is then linked to a plastic cash card, and the patient can start using the facility. The Pre Paid cash card also provides additional facilities like Patient Registration Card Linking, Card Issuance, Top up, Refund and so on.

The Pre-Paid cash card is a first of its kind initiative that integrates technological innovation with social welfare. It holds the promise of not only enhancing quality of medical service, but also boosting access to healthcare services among the general public. Since its inception more than 9000 cards have been issued, and more than 10 transactions are reported every day on an average on a single card.

Barring a few technical challenges the initiative has fared very well in its pilot phase, and will soon be extended to Dr.R.P Centre for Ophthalmic Sciences as well as the Department of Radio Diagnosis within AIIMS itself--by the end of November 2012. The initiative can go a long way in speeding up the pace of medical service delivery in India.

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