Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Chicago Alternate Policing Academy (CAPS), Illinois, USA
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Once dubbed "service with soul", the Chicago Alternate Policing Academy is an effort that aims at tying the police force with the community, specifically looking at local residents to aid in crime solving.

By involving the community in police activities, the CAPS programme has reduced the chance of false victimization based on prior demographic - cultural, racial, or economic - information. CAPS was launched in 5 districts in 1993 and slowly expanded in a phased manner. Its gradual rollout was supported by supplementary public service delivery of improved infrastructure, sanitation and housing services. Training was given to all high and mid-level officers; this was followed by structured training given to citizens. In 1996, district and area planning processes were implemented.

As a result of CAPS, violent crime in Chicago decreased from 1997 to 2006 by 1.8 percent and property crime by .9 percent. These results indicate a positive impact from the use of participatory techniques in police reforms.

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