Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Akshaya: Innovative Operations and Service Delivery, Kerala
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E-literacy training is imparted through Akshaya centres for community development in Kerela under the initiative of local self-governing institutions.

The Akshaya ICT provide G2C, G2G, C2C, and G2B information, interchange and dissemination. These centres cater to citizen needs in terms of offering services in communication, e-education, e-governance etc. It also allows citizens to pay government online through an ICT single window payment facility.

The Akshaya Centres also offer quality training programmes including computer courses, language training, designing courses etc at affordable rates for the users in their locality. Citizens can also benefit from resources online based on self-development modules, personality development and career planning.

In addition, it has a well-managed e-library that stores an exhaustive database on areas related to Health, Agriculture, Career, Education and Law. This PPP project can be easily replicated in other places due to its utility.

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