Effective public service delivery through innovative governance knowledge exchange
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Aarogyam: ICT based digital health mapping programme
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Aarogyam is a unique community based reproductive and child health related service delivery programme based on an end-to-end usage of information and communication technology tools.

Aaarogyam was developed in 2008 to provide a solution to the problem of high rate of maternal and infant mortality rate in the state of Uttar Pradesh.

Under Aarogyam, a village wise database of all the beneficiaries (pregnant/lactating women, children up to 5 years) of an area is being maintained. On the basis of the information provided in the database, the Aarogyam software sends automated alerts in the form of vernacular voice calls/SMS to the beneficiary informing and reminding them about their pending antenatal care, postnatal care and immunization appointments. These alerts are also sent to local level health officials informing them about due services in the area. Aarogyam also has an in-dial facility where beneficiaries can call up to inquire about any maternal and infant related health issues and also file their grievances.

Aarogyam has benefitted more than 1.4 lakh families up to December 2010 in three districts viz. Baghpat, JP Nagar and GB Nagar of U.P. Two lakh more families will be benefitted in four other districts where the scheme has been initiated. So far more than 175,000 automated calls and SMS’s have been sent by the system.

Since its development, Aarogyam is bettering not just the reproductive and child health delivery processes in U.P but is also impacting such processes across the country. The Aarogyam model became an inspiration behind the implementation of the Mother and Child Tracking Programme (MCTP) under the NRHM by providing a workable model to other Indian States for monitoring the delivery of maternal and child health services.

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