Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
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Effective waste monitoring mechanism
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Off-Site Real-Time Monitoring system, implemented by Greater Hyderabad Municipal Corporation, leverages ICT to streamline waste collection, monitor on a regular basis and update data online.

The Greater Hyderabad Municipal Corporation has launched an Offsite Real-Time Monitoring system that leverages Information and Communication Technologies to streamline and monitor progress of waste management. The GPRS technology allows cell phones to track various activities such as attendance, working hours, clearance of dumper bins, street lighting. The information transferred to the central server is available online to everyone, including citizens at http://www.osrt:8080/igms.

The advantages of the process includes increased transparency and accountability as the information is available for anyone to verify without scope of public officials manipulating the data. Due to the use of visual images built on an open source interface like Google maps, the monitoring mechanism is highly cost effective. Overall, this service is beneficial to the citizen because they can file a complaint simply by texting a complaint to the civil servants and the concern civil officer attends the issue. Once the problem is solved, a snapshot of a resolved work is sent to the server and uploaded on the GHMC website.

Apart from attending the civil duties, the system also keep tracks of the workers and their attendance which have improved from 85 percent to 98 percent. GHMC have recovered Rs. 38 lakh from contractors for various violations in the service level agreements such as irregular attendance, unattended bins, improper sweeping of roads, etc.

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